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CUSTOMER SERVICE


Comcast Xfinity subscribers

AT&T U-verse subscribers

CUSTOMER SERVICE TIPS

From the Greater West Bloomfield Cable Communications Commission

Have a successful customer service experience with Comcast or AT&T!!

1) Call customer service (Comcast 888.266.2278) (AT&T 800.288.2020)

  • Listen closely to the series of options and select the one that matches your inquiry.
  • Press “0” at any time to reach a customer service representative.

2) Document all conversations, including the name of the customer service representative handling your call, the date, the time, and the outcome.

3) Do not let problems linger.  Ask your provider to solve your problem quickly.

4) If Comcast or AT&T cannot solve the problem to your satisfaction:

  • contact the Greater West Bloomfield Cable Communications Commission at 248.682.6532
  • email the Commission’s Executive Director at davealbery@gwbcable.org
  • attend a Commission meeting, scheduled for the second Thursday of each month at
    7:00PM at West Bloomfield Town Hall, 4550 Walnut Lake Road, West Bloomfield